SaaS Development
Multi-tenant SaaS platforms with subscription billing, roles, isolation and the architecture to grow past the first hundred customers.
SaaS products fail architecturally in predictable places, and almost all of them are decisions made in the first month. Tenant isolation added later. Billing modelled as a single plan. Permissions hard-coded to two roles. Each is cheap to get right at the start and expensive to correct once customers depend on the current behaviour.
Who this is for
Founders building a subscription product from scratch. Companies productising an internal tool for external customers. Existing SaaS businesses whose architecture is now limiting what they can sell.
Problems we solve
- Retrofitted multi-tenancy. The single most expensive correction in SaaS, and the most commonly deferred.
- Rigid billing. One plan hard-coded, so trials, tiers and annual pricing each require development.
- Two-role permissions. Admin and user, until an enterprise buyer asks for anything else.
- Noisy neighbours. One tenant's heavy usage degrading everyone's performance.
- No support tooling. Every customer issue requiring an engineer and a database console.
What we build
- Multi-tenant architecture with isolation enforced at the data layer, not in application conditionals
- Subscription billing with Stripe: plans, trials, proration, dunning and usage-based components
- Role-based permissions flexible enough for team accounts and enterprise structures
- Onboarding flows that get a new tenant to first value quickly
- Admin tooling so support staff can diagnose issues without engineering
- Per-tenant rate limiting and fair-use controls
- Audit logging, data export and deletion for compliance requirements
How we work
Tenancy, billing and permissions are designed before feature work, because they are structural. We build the support and admin tooling early rather than as an afterthought — it is what stops your engineers becoming the support team. Every tenant boundary is treated as a security boundary and tested as one, including the retrieval layer where AI features are involved.
Technologies we use
Laravel or Node.js on the backend, Next.js and React on the front end, PostgreSQL or MySQL with Redis for caching, sessions and queues. Stripe for billing. Docker and GitHub Actions for deployment. AI capability integrated where it belongs in the product rather than bolted on for positioning.
Business benefits
- Pricing and packaging can change without a development cycle
- Isolation strong enough to survive an enterprise security review
- Support handled by support staff rather than engineers
- Architecture that holds through the growth you are planning for
Where it pays off
- Launching a new subscription product
- Turning a successful internal tool into a sellable product
- Adding enterprise features — SSO, audit logs, granular roles — to an existing platform
- Re-architecting a single-tenant application for multi-tenancy
Common questions
Shared database or database per tenant?
Shared with enforced row-level scoping suits most products and is far simpler to operate. Database-per-tenant makes sense for strict isolation requirements or very large tenants. We choose based on your actual compliance and scale needs, not on preference.
How long to a first release?
It depends entirely on scope, and we would rather scope properly than quote a number here. The structural work — tenancy, billing, permissions — is a known quantity; the product surface is what varies.
Can we start single-tenant and convert later?
You can, and it is consistently more expensive than building it in. If multi-tenancy is in the plan at all, build for it from the first migration.
Building a subscription product? The first month's structural decisions are the ones worth getting right.